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The Little Clinic

The Little Clinic

www.thelittleclinic.com
What is your customer experience with The Little Clinic?

The Little Clinic Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • The Little Clinic has 1.8 star rating based on 30 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Convenient, Close to home, Easy to make appts.
    Cons: Actually made me wait later than my appt time, All cons, Always ripping people off.

  • Recent recommendations regarding this business are as follows: "Go somewhere else.", "Dont bothet", "Don’t bother", "Don't go.", "Stay away".

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Top The Little Clinic Reviews

Positive Review

"Excellent service"

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Very friendly knowledgeable and professional. Strongly recommend. Medical examiner Krystle Silva is Excellent. All of the staff is awesome. User's...

Critical Review

"Poor Customer Service"

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This was a disappointing experience. I have a double ear ache/infection (assumed because no one would see me to confirm) and am in a lot of discomfort. The...

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Anonymous
map-marker Muncie, Indiana

Poor Customer Service

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This was a disappointing experience. I have a double ear ache/infection (assumed because no one would see me to confirm) and am in a lot of discomfort.

The person I spoke with was more than ready to tell me why I could not be seen today but was clearly not motivated to help me rectify the reason I was not being seen. This is not the first time I have experienced this unwelcoming behavior from The Little Clinic staff from different locations and from this particular practitioner. When people are not feeling well isnt that the time to have patience with your patient? I understand this profession can be trying and people can be difficult when ill or when insurance issues arise.

However, we willingly make a choice to get up and go to work in our respective professions.

If your choice is healthcare maybe at least pretend to care about your patients health care needs. I wont be seeking the assistance of The Little Clinic as this has become an all too familiar rhetoric but wanted to provide feedback so someone else may not have such underwhelming experiences there.

Thank you for your time.

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User's recommendation: Go somewhere else.

NIKKI S Vut

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Groveport, Ohio

Cancelled appt.

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I made an appointment for my 19-year-old who has been sick since last Wednesday. He has a cough, headache, sore throat, and trouble breathing, probably upper respiratory.

He forgot his ID, which is just a temporary license. The nurse said they wouldn’t see him without an ID. I said my 23-year-old was at Canal 2 weeks ago and they used mine, as insurance in my husband’s name anyway. My son, who was feeling like crap and I made go, was irate and said when I die we’ll just sue you, and she said, 'No, you won’t because we are not an urgent care and we don’t have to take you.' I went to this little clinic because 2 weeks ago when I took my 23-year-old, the doctor was very rude to him and said, 'You’ve been sick for a month and didn’t go to the ER?' Not everyone can afford the ER; I thought that was the purpose of your clinic.

I will no longer be going to or taking my kids there because you hire the rudest people I’ve ever met in my life. Obviously, if I could get them set up with a regular doctor, I wouldn’t be coming there anyway, but I can’t find anyone near us taking new patients. I’m guessing you are getting these employees because they are bottom rung and they can’t get a job in a regular physician’s office because of their terrible attitudes.

So if I bring someone in and offer to pay for them but they don’t have an ID, you won’t see them. This makes no sense.

View full review
Pros:
  • Easy to make appts
Cons:
  • Rude staff

Preferred solution: Nicer staff for other future customers, with a little understanding and not so cold hearted.

User's recommendation: Dont bothet

1 comment
Guest

“So if I bring someone in and offer to pay for them....”. If you were willing to pay out-of-pocket, no insurance, they should have seen him without an ID.

On a side note, your son needs to learn to not run his mouth. I’d have called the police.

kelly b Bdb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hutchinson, Kansas

No experience on doctoring at all

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I tried the little clinic for the first time. I had a lot of crackles and wheezing throughout my lungs.

The doctor listened to my lungs through two layers of clothes and a jacket. She couldn't hear any wheezing. She did nothing but order a rescue inhaler. The next day, I was having problems with my breathing.

I went to the Hutch walk-in care. The doctor listened to my lungs through only a shirt. He diagnosed me with a serious lung infection. He administered an antibiotic shot and prescribed two other medications.

The doctor at the little clinic needs to care a little more for patients. You can do better than this!

View full review
Pros:
  • Friendly

Preferred solution: Full refund

User's recommendation: Don't go.

Scott B Oau

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Verified Reviewer

Unbelievable prices, refusal to prescribe antibiotics…

They charged me at the rate of $6000 per hour for a medical procedure and refused to prescribe antibiotics for a lung infection.

View full review
Loss:
$63
Pros:
  • Never busy
Cons:
  • Always ripping people off

Preferred solution: Price reduction

User's recommendation: Don’t bother

Crystal S Sji

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oklahoma City, Oklahoma

You billed wrong ins

I was advised to do your job and call the ins. I'm not paying for a visit when your employers fault it happened in the 1st place . Don't go here

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Anonymous
map-marker Nashville, Tennessee

Bad customer service

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Showed up 15 minutes before time they said they closed staff already packed up to leave and refused to see me will never go back to company rather wait 5hours in ER

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User's recommendation: Stay away

Alethea Ycd
map-marker Wichita, Kansas

Poor service

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The receptionist accidentally checked someone else into my time slot which pushed my appointment time back 30 more minutes. The medical assistant told the physician my symptoms then came out to tell me since Ive had these symptoms for 2 days they more than likely wouldnt treat me and I should go home and self medicate.

I wasted over an hour for nothing.

Didnt get tested to rule out the flu or strep throat. Find a better clinic!!

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User's recommendation: Absolutely not

Ermahgerd B

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Verified Reviewer
| map-marker Denver, Colorado

Poor service, couldn't be seen, tried to charge more than previously quoted

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Tried to schedule an appointment for my son. Ended up cancelling after we got there.

They did not accept his insurance for that appointment in a text message from the little clinic they gave me an out of pocket price.

Once we arrived they wanted an additional $35 beyond what I was already told the charge would be. This place is nothing but a waste of time if you really need help with something find another place.

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User's recommendation: Don't waste your time with this place.

Anonymous
map-marker Columbus, Ohio

Orchard center littlr clinic

The women at the front desk is extremely rude and unprofessional. She does address people by their names, she doesnt call them by name when she calls th back she says hey you can follow me, she has an attitude when asking for insurance information and everything.

She didnt even hand me back my license and insurance card just laid it out on the ledge for everyone to see my information. My appointment was for 9 am and i got there 10 mins before and checked in and wasnt seen by 910am i asked her to cancel my appointment and she just " yep".

Needless to say i will never visit a little clinic again and i am a kroger employee. I told her to cancel my appointment and walked 15ft to the pharmacy and got my vaccine within mins and left.

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User's recommendation: don't go to the little clinic use a real urgent care

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Midlothian, Virginia

Compliant

Contains 1 confidential file for company representatives

The Nurse Practitioner providing the service was very rude, unprofessional and in my opinion should not be in customer service. She presented herself as if she was doing me a courtesy by completing the needed documents for TB testing.

She stated to fill out the forms will be an additional charge and I should be thankful The Little Clinic only charged 20.00. Her statement was Pt First charges over 100.00. I told her I had been here previously and was asking her if she had the generic form for the Report of the TB screening which I knew accompanied the assessment tool. Initially she told me they only had one for Pediatrics or children and not adults.

I searched for the form on my phone showed it to her and she said very nastily, I have done this 1000 times and there is no other form. She went on to say that's why this company has been sued so many times and the reason they were closing basically was because of people not knowing what they are doing or talking about. I got her to fill out the Pediatric form, left and went to the Health Department up the street where they stated they indeed require both forms. I went home to get my copies for my employers and took them back to her to ensure I was getting what I needed for my files.

I was polite never raised my voice and just repeatedly said ok to her while she bickered about why she didnt like this location. She referred to me as a know it all. She is not in control of her emotions and actions, and Im afraid she chose the wrong profession. I informed her that I was also a nurse and have been one for 34 years and was familiar with TB testing, screening and forms.

If I had been the actual compliance officer or someone placed there to assess the service of The Little Clinic, this day your company would have received very poor ratings. She should know next time, I may not be just a nurse but a nurse employed by VDH surveying how the Little Clinic treats paying customers or someone from her corporate office.

View full review

User's recommendation: Although I’ve used this company and never had an issue, I would say never let someone abuse or direspect

Isabella M Aqo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Collierville, Tennessee

Denied service

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I want to file a complaint against whoever was working at the Kroger Little Clinic desk at the one on New Byhalia Rd in Collierville, TN! I had an appointment at 6:00 pm which I showed up early and with my pre check in completed.

When talking to the nurse at the desk she asked for my ID and insurance card. My insurance card is my military ID since I have insurance through Tricare. There is no other card which I stated to the nurse. She proceeded to barely look at it, send out a text message, and proceeded to ask me for my insurance card.

I informed her once again that my insurance card is my military ID and that I am already in the system and completed the precheck in which showed my insurance information in there. She said she needed the physical card despite my attempts to inform her my military ID is the card. She proceeded to say that they cannot go through with my appointment because I was missing my insurance card and cancelled my appointment. This is completely unacceptable.

This has never happened to me once at the Little Clinic. I would think that she would be properly trained at her job.

This now shows I shouldve never entrusted my care at this clinic and I will be relaying that to all of my family and friends who also have Tricare. This is just about the worst service I couldve ever gotten on top of being sick!

View full review
Pros:
  • Quick to get into
Cons:
  • Will get turned away for their ignorance

Preferred solution: Apology

User's recommendation: DO NOT COME HERE IF YOU HAVE TRICARE! They will turn you away just because of their ignorance!!

Gerardo C Fno

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlestown, Indiana

It's a scam.charge me up front "full price" then sent me a bill

Contains 1 confidential file for company representatives

I went in for a severe ear infection I needed a doc note for work. The receptionist was very nice and helpful only good point of the trip didn't accept my insurance which was fine said the office visit is 99$ ok fine paid that.

Then I see doc who shoves the instrument in my ear after telling her how tender it was and painful. She tries again a little less forceful saids yep it's def red in there prescribes me antibiotic and sends me on my way. Then I get a bill for another 50$...why?

Was it for stabbing me in the head with the medical instrument or for sending my prescription 5ft to the pharmacy? I don't know either bc that's the only other things that were done after I paid for the visit

View full review
Loss:
$50
Pros:
  • Convenient
Cons:
  • Poor manners
  • Double charge

Preferred solution: Price reduction

User's recommendation: Go elsewhere little clinic will likely double charge you

George B Gfj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hendersonville, Tennessee

Not informed on Cigna Premier Medicare was no longer accepted

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Original review updated May 05, 2024

I should have been informed initially that my Cigna Premier Medicare

insurance was no longer accepted. It had been in the past.

I ended up being billed for $327 for a covid and flu shot.

Little Clinic later informed me it was because my card did not have "Health

Springs" on it. Well that hasn't been on cards for 3 years now. The fact

that the card had Cigna Premier Medicare (HMO-POS) plus my age of

74 on the Little Clinic form should have alerted. Little Clinic's response

was they are not responsible for insurance coverage, and it was up to me to determine.

Well maybe but had been covered 100% at Kroger

clinic for years.

That and other medical service places always checked

and informed me on my coverage prior to any treatment.

Had I been alerted on this up front I could have just gone to CVS for

both shots and been 100% covered.

The place of service was at the Kroger Clinic on Main St. Hendersonville, TN.

View full review
Loss:
$327
Pros:
  • Service on getting the shots was very good
Cons:
  • Did not alert on no longer accepted covered insurance plans

Preferred solution: Full refund

Hospitals, Clinics and Medical Centers Expert Talks

4th COVID Vaccine, Monkeypox, Mask-Optional Policy

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Jan 6, 2022

Who may need the 4th vaccine? Is monkeypox dangerous? Prof. Karen Jubanyik comments on the mask-optional policy, COVID booster shot, and the monkeypox.

Prof. Karen Jubanyik
Prof. Karen Jubanyik

Karen Jubanyik, MD is Associate Professor, Clinician-Educator Track, in the Department of Emergency Medicine at Yale University School of Medicine.

Ty S Nvx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hamilton, Ohio

I went there for my RSV shot thinking I was going to my Kroger pharmacy since the counter is 2 ft away. Turns out the little clinic is not associate with the Kroger pharmacy so I was told that I was o

I received a $375 bill. After numerous phone calls to the rude personnel at The Little clinic billing number, and calling all three of my insurance companies.

I finally get a call 3 weeks after I was promised to call from another route individual whose number showed up on my phone as spam which I'm sure she would have preferred I not answer her name is Sonia Willis. She's the regional clinic lead. She proceeded to lecture me that it was my responsibility to know who my insurance is with. Does The Little clinic fill prescriptions because that was the first thing I said to the girl.

I had been at Walgreens they have the decency to tell me I should go to where I have my prescriptions filled if I wanted the charge to be covered by insurance. I repeated those exact words at the little clinic. She had the nerve to say I'll write it off this time but next time it's your responsibility to know who does and doesn't cover your charges.

She then proceeded to tell me that's what she does for herself personally blah blah blah. Worst encounter ever to get a simple vaccination.

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User's recommendation: Do not use the little clinic.

Michael M Zth

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lexington, Kentucky

Unacceptable Charges

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Contains 1 confidential file for company representatives

I went to the little clinic because it was close to home and i work at kroger. I just received a bill today and they charged me &158 for a flu/covid test that I could have bought OTC for $20.

I had also been to the little clinic before and was charged $146 new patient fee. VERY ANGRY!

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User's recommendation: DO NOT!

Linda W Nam

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Over billed

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I had an appointment and there was one person waiting for sometime. I had paperwork filled out even before that patient was called in.

Still took quite a while to finally get me in to ask what was wrong and give me a throat culture. Told me it must be viral so nothing I can do. All of maybe 10 minutes. Charged my insurance $146.00 and sent me a bill for a remaining amount of $88.49.

Dont waste hard earned money on this clinic. That is outrageous to charge people that much.

View full review
Loss:
$88

Preferred solution: Price reduction

User's recommendation: Don’t go there. Urgent care would have been better for the amount they charge.

1 comment
Guest

How exactly is it their fault? Perhaps you, the consumer, should have asked about the charges- orrrrrrr better yet asked you apparently *** insurance what the cost would have been. Do better

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